I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
They asked for the price for a specific repair, and you gave them an accurate price that you will stick to if you do the work. How is that not transparent? I’m a builder, and our position is that we are a turnkey builder and will deliver exactly what you asked for at the exact price we agreed upon. How does my cost breakdown have anything to do with the outcome? My estimates are extremely detailed and complex, and I’m just going to give that to anyone