Hi, I own a small saas startup that got some traction lately and we need some helpdesk to manage all of our email inquires.
We don’t want to use zendesk or similar enterprise stuff just because it would be a big overkill and they’re also expensive.
So do you know any helpdesk solution that is more suitable for startups?
Something that has some public api would be great because we also want to integrate it with zapier or make(still deciding on that too).
Thank you🙏
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YouTrack is easy, has an API and is free for small Teams
What are the high level features you are looking for?
To be able to transform emails into tickets and also to offer a public api
As it’s in our toolbox we use freescout… self hosted laravel based… simple, and we can tweak it to our needs in no time
HelpScout is quite good
We do most of our support tickets through Slack and email; just migrated from Helpscout to Help and it’s been good.