I need to share a recent situation that’s affecting my small business. We got a 4/5 review, not for the rating itself, BUT BECAUSE THE REVIEWER NEVER GIVES 5 STARS!.She articulated her review with the following; “It’s just in general I don’t give 5’s.” (Unfortunately, this subreddit does not allow picture posts, so I cannot share the conversation. You can see the conversation clicking on the link in the comments and here also: https://www.reddit.com/user/FailKindly2456/comments/17swu8j/we_got_45_stars_because_i_dont_give_5_stars/ )
Our journey is one of passion and hard work. We aim for a 5-star experience, but this review, driven by a no-5-stars policy, hurts our efforts. I respect everyone’s right to rate, but this impacts our reputation and makes it hard to attract new customers.I’m not seeking pityDid you ever have similar experiences?
I had a girl last week shove her phone with yelp open into my face, and said “you will do whatever I say look at how many reviews I’ve left.
Well I don’t play that game, so I kicked her out.
She left us 1 star.
I responded to the review
“Please come back and join us! Happy hour is Monday-Friday open to 6:30”
Sorry this happened OP, but don’t let a 4 star get you down.