I need to share a recent situation that’s affecting my small business. We got a 4/5 review, not for the rating itself, BUT BECAUSE THE REVIEWER NEVER GIVES 5 STARS!.She articulated her review with the following; “It’s just in general I don’t give 5’s.” (Unfortunately, this subreddit does not allow picture posts, so I cannot share the conversation. You can see the conversation clicking on the link in the comments and here also: https://www.reddit.com/user/FailKindly2456/comments/17swu8j/we_got_45_stars_because_i_dont_give_5_stars/ )
Our journey is one of passion and hard work. We aim for a 5-star experience, but this review, driven by a no-5-stars policy, hurts our efforts. I respect everyone’s right to rate, but this impacts our reputation and makes it hard to attract new customers.I’m not seeking pityDid you ever have similar experiences?
I review books on Amazon and other sites from time to time. I rarely give a book 5 stars unless it is truly outstanding. My average review is probably 3.5.
I can’t see how a four star review hurts your business.