I completed a job for a residential client two years ago and had no contact since then. Recently, she left four negative reviews online, claiming that we never returned her calls, overcharged her, and didn’t seal the concrete patio.
In reality, we provided her a discount at the end of the job, and she never reached out to us or our employees. After finishing the job, she was so pleased she even tipped my employees.
During our recent meeting, I maintained professionalism, but she asked me to leave her property and then called me back when I was driving away asking me to come back, I came back and she started explaining that recently she had fallen and hit her head. She demanded we address the concrete issue and other problems caused by another contractor, all while insisting the negative reviews remain online, even after we resolve everything.
Unfortunately, she’s an 80-year-old client who seems to be experiencing cognitive issues. I’m seeking advice on how to handle the situation and get the negative reviews removed without making matters worse. I feel like any response to her bad reviews explains cognitive decline is going to make me look worse. Any guidance would be appreciated.
You mean old people? You’ll be one eventually, if you’re lucky. And the younger generations will feel the same way about you. And you’ll hate their music and their work ethic. It’s as old as time.
Not old people. Boomers.
I like their music and work ethic actually.
I don’t like how they demand services rendered by the government and expect them to be free. In a capitalistic society for better or worse money will get your services faster.
I am sick of them wanting something special and then not paying for it. If you want it then pay for it. If you have someone else pay for it then you abdicate your ability to whine.
Can’t have it both ways.