Ultimately, the order shipment with a carrier confirmed delivery update coupled with a copy of the shipment label is enough to win any “Did Not Receive “ chargeback the client might file.
People think you can file a claim with your credit card for any old reason and that’s not true. You can only file a chargeback for a limited set of reasons.
That being said, you should weigh your actual cost for the order against the life time value of the customer and ask yourself it makes sense to do everything in your power to keep the customer or to end the relationship over the claim.
Ultimately, the order shipment with a carrier confirmed delivery update coupled with a copy of the shipment label is enough to win any “Did Not Receive “ chargeback the client might file.
People think you can file a claim with your credit card for any old reason and that’s not true. You can only file a chargeback for a limited set of reasons.
That being said, you should weigh your actual cost for the order against the life time value of the customer and ask yourself it makes sense to do everything in your power to keep the customer or to end the relationship over the claim.