Set clear expectations, guidelines, rules, consequences and rewards. Ensure consistency on your part and the part of your office manager.

Take the time to connect and communicate individually with each employee about your expectations. Look at their individual talents and give them easily achieved tasks suited to them. Acknowledge their success. This will generate buy in from most staff.

Replace those who underperform.

1. Do not try to fix what is not broken. Take the time to understand WHY he has made some of the choices you do not agree with. There may be second and third order effects of which you are not aware.

2. Do not undermine success in pursuit of change. Carefully and critically analyze changes before making any. Keep them small or incremental.

3. Audit finances first. You need to know all the ins and outs of the finances.

4. Spend time early maintaining the existing relationships. Suppliers, vendors, service providers, accountants, lawyers, customers, and municipal contacts are all relationships that matter to one degree or another. Spend real time on these to maintain them through and beyond the leadership change.

Call the police and file a report. Contact JPC to report the fraud and demand payment. Go to the UPS store and ask to speak to the franchise owner, not the manager. Tell them there is going to be an investigation into the stolen checks. This will likely stop it from happening for a while.

Permanently affixed, outdoor faucet covers. Retail at $100 each. Target market? Southeastern USA

Do you know another trustworthy handyman that might benefit from her work? You could do a referral.

Sounds like you need an accountant.