Getting started is 90% of the work.

I am a recurring 2dle tree member. In Dallas, they didn’t give me a cookie when I checked in. The next day, I politely let them know. They told me that something was wrong and that they didn’t have any at the moment and didn’t know when they would be able to get it fixed. I told them how bummed I was and that I loved them. It wasn’t a big issue.

A week later, I got an email from the manager asking me if the address on file was my current address and that they were sending me a gift.

A couple of days later, I got a box with 12 dozen cookies from them with a handwritten letter saying sorry for not having cookies and thanks for my business.

I now exclusively stay there when in town.