I’d just send them a replacement if it was cheap enough, and try to sell them on something else. They’re interacting with you, sell something new to them, send them a coupon 🤷🏾♀️
I find that a lot of times people just want to be heard. Listen to them and solve their problem, and offer something better.
It works out great, I can usually turn complaints into positive reviews, new orders, and referrals.
I’d just send them a replacement if it was cheap enough, and try to sell them on something else. They’re interacting with you, sell something new to them, send them a coupon 🤷🏾♀️
I find that a lot of times people just want to be heard. Listen to them and solve their problem, and offer something better.
It works out great, I can usually turn complaints into positive reviews, new orders, and referrals.