This happened to our business as well. One disgruntled customer paid a third party company to put malicious one star review on our google business. Requesting Google to take the fake reviews down was very difficult. Any reviews that contained no writing cannot be removed. We managed to get some fake reviews taken down by Google, when we contacted the Google legal team. Luckily for us, we managed to obtain supporting evidence that the reviews were fake. We found out that the disgruntled customer also owns a business, and after going through their 100s of “spectacular” five star reviews on their Google business, we noticed that the accounts that gave the five star review, were the same ones that had given our business the one star review on Google. So we screenshot it, and send it to Google with a very long email to the legal team. We also added in some legislation that they’re violating… etc (we just googled the laws)

This happened to our business as well. One disgruntled customer paid a third party company to put malicious one star review on our google business. Requesting Google to take the fake reviews down was very difficult. Any reviews that contained no writing cannot be removed. We managed to get some fake reviews taken down by Google, when we contacted the Google legal team. Luckily for us, we managed to obtain supporting evidence that the reviews were fake. We found out that the disgruntled customer also owns a business, and after going through their 100s of “spectacular” five star reviews on their Google business, we noticed that the accounts that gave the five star review, were the same ones that had given our business the one star review on Google. So we screenshot it, and send it to Google with a very long email to the legal team. We also added in some legislation that they’re violating… etc (we just googled the laws)