A lot of owners overspend, and we found them cheaper ways to do things. We made them rich.

Our owner wasn’t hungry and always wanted to stay small.

Our owner gambled and played cards on his office computer.

We got hired by another owner and they pay us more.

I also looked into a commercial painting company that quoted us $40,000 to paint a large room. We ended up painting it ourselves. Another company said it was way beyond what they would do and didn’t give us an estimate. We did modifications on our space to keep us in business.

We find business all of the time, but the relevant people won’t go out and talk to them. We recommended one customer to our salesperson, and she went out and got business, but they won’t send her out to get more business again and nothing new comes in. They won’t talk to the customers we lost because they won’t service them.

I asked a lady who sells jewelry how she sells it. She says jewelry sells itself.