Look at it from her perspective. She paid for an item and doesn’t have it. Yeah you’ve got proof of shipping and peace of mind you did what you’re supposed to do.

What does she have? She’s out $300 and doesn’t have the item you promised.

But no, the lawsuit threat is not pressing at all.

First of all, how’s your boba? As a boba freak, we only care about one thing: if the boba is good. Not what flavors you have. Do you ever find even one hard, uncooked boba in your batch? Cuz when I do, I’m not coming back. Too sticky? Nope. Are your straws too small and it’s impossible to suck up the boba? Not coming back. Is the boba bland? Uh-uh.

Second, assuming your boba is good, you need reasons for YOUNG customers to hang out there. Board games or video games? Or is it more of a study spot? Young people are the fuel for boba spots. Maybe something that incentivizes good grades or discount for student ID holders. Magic Mic? Get some car clubs to do a meet up at your shop.

But it all boils down to your boba. Is it good? Cuz if it’s meh (like are you a donut store that happens to sell boba? Ugh.), the boba drinking community ain’t having it. Asian establishments are notoriously bad at aesthetics and customer service, but great at food. Make sure the boba is good. That has to be #1 priority.

If possible, don’t put your business on Rating sites. Better to have a great word of mouth reputation. Also, your business type isn’t really something people use ratings for because it’s so niche (not so many vintage shops compared to restaurants and you probably have a majority of older women who will be your customer base). Rating sites will make you obsessive about the wrong things and you’ll take personal offense to non-perfect responses. All distractions.