I sell jewelry and sometimes I’ll get a customer who ordered something a couple years ago and then through their own negligence broke the chain or went swimming in a chlorinated pool wearing silver or something like that. Often I’ll offer to give them a replacement at cost and shipping… which is usually less than half the retail price.

Everyone has been very pleased with that arrangement. They know the accident was their fault, and they realize that if I give them something for free then I end up paying for their mistake. So me not making any profit off the replacement strikes them as fair and generous. They are always very grateful and say they’ll tell their friends about us, which is more than worth it for me.

Hi! Just barely started exploring Reddit, and I was thrilled to find r/smallbusiness!

I design and sell science and math themed jewelry. My studio retails online and wholesales to gift shops and bookstores. If STEM is your thing, maybe you’ll find something that calls your name. :-)

Here’s my website: https://www.boutiqueacademia.com