Yeah absolutely- I bent over backwards for this customer, and turns out she repaid me by taking advantage of me. Wanted to negotiate on price after we’d signed the contract.

It’s a shame because I’ve now become firmer with other customers across the board, maybe a little too firm. People really are shit. You need to protect yourself, because no body else will and people will take advantage.

I love that expression ‘firing customers’ !

Your least profitable customers will be your biggest headache.

Don’t be afraid to get rid of customers if they’re too much hassle, even in the early days and you’re worried about cash and profit.

someone who takes advantage of you financially is not your friend, and that includes depriving you of your income.

If you confront her and she takes it badly, she is NOT your friend. If she is shocked at herself for not realising and will ensure she won’t do it again, she could possibly be your friend.

Remember, friends have to like each other, not just one-way.

Also, good on your for being an entreprenuer!!

DM me as I’m looking for funding , approx. £500-750k