I manage a place that sells ice cream and has an attached gifty/grocery type store (all one business). We get to see quite a few parents who let their children do whatever they want.
I literally had a kid using the wall to do a flip on the chairs, he was between 8 and 10 years old!
Not long ago, we had a parent walk away from their child to shop, and the kid opened up a Styrofoam cooler (that was merchandise to be sold) and got inside and started stomping around in it. He left dirty shoe prints and dents in the cooler, and it was no longer in sell-able condition. The cashier at the time told the kid that it wasn’t a toy, and to get out, and parent came back over. No additional action was taken, not sure if the mom apologized or not.
Today I came in and found a busted bag of rice with a note saying that “a kid dropped it”. I have no additional details on that interaction.
My question is, how do we hold these parents responsible for their children’s actions? Do we post a “You break it, you buy it” sign and request that customers pay for any damaged product while they are in the store? Does this hurt customer relations?
TLDR, parents let their kids run loose, and damage products, should we hold the parents responsible for these products, or would it hurt our customer relationships?
Shrinkage is part of business whether it is theft, vandalism, spoilage etc. You should be able to cover some loss and remain profitable.
You can have a policy about unattended kids but forcing a parent to pay for something you believe their child messed up may be challenging and not worth the end result.
I’d ask the owner if they really want their employees to confront customers over these situations.