I am devastated. I customer just started a dispute through my bank in the amount of $2500. Rent I around the corner and all of my funds are currently frozen I am so disheartened I can’t afford rent now and I feel like I’m going to explode. I completed the work. I am already getting my evidence ready but the bank says it will take up to 60 days. I feel like I don’t want to do this anymore I am struggling alot right now. Other then submit a response with evidence is there anything else I can do to speed up the response?
I had this happen on a client who was paying for healthcare services, we now have a document in place that’s very clean about provisions of chargebacks and certifying that they understand the services provided etc. highly recommend putting that in your documents for clients to sign so when the dispute occurs you can then share with the credit card company the document that discloses they knew the payment was charged what the payment was etc