A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
At best, I would sell them a replacement at cost. They’ve been using the one you sent for 9 months with no complaints. I’d start by offering a pretty good discount and see it’ll that makes them happy.