A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
Lots of good advice, but something I haven’t seen mentioned is your written return policy. Update it to mitigate this issue in the future.
If your return policy is 30 days, you can stick to your guns and dent the return or you could look like a hero and bend it a bit.