A customer ordered a product in a certain colour back in February. They reached out just now realizing they were sent the wrong colour (a similar one) because their sister ordered and got the correct colour.
Ecommerce business owners - do you honour this even though they have been using the product for nearly a year? Or do you have a limit to when inquiries can be opened on an order?
I would just say that the new one was actually in the wrong color (depending on how close the colors are) and you would be able to replace the new one otherwise you can offer a good discount for a future order.