We get customers who will book an appointment and when they get off the phone, they still call around booking other shops who may come faster or cheaper, next thing you know you’re getting a cancellation call.
This gets expensive as sometimes we aren’t able to fill the slot that could have been offered to someone else.
Should we ask for a card over The phone?
When you talk to the client, you need to really cement in their mind that there’s no point in talking to anyone else. When you take that call, what does your script look like?