Recently I hired a professional cleaning company to clean my home. We agreed on the price of $79. They only take cash.

So they came and cleaned and then it was time for them to get paid and leave. I handed them a $100 bill expecting $21 in change back. They said they don’t have any change at all. I only had a $100 and a $50 so I could either overpay them by $21 or underpay them by $29. They didn’t do a particularly good job at cleaning so I didn’t want to leave a $21 tip this time.

Eventually I found some coins and managed to pay them $73 and they left angrily.

It seems to me like if your business only accepts cash then you ought to have change. Yet they acted like it is my responsibility to have exact change. Which is it?

  • KidenStormsoarer@alien.topBEnglish
    1·
    10 months ago

    The ONLY way they would be able to not give change is if they informed you exact change only IN ADVANCE. if they don’t tell you that before service is rendered, and you agree to it as a condition of service, then they have to give you change. if they don’t have that change, then they can’t just keep the extra, they can find a way to get the change or they don’t get paid.

    • nefariousmango@alien.topBEnglish
      1·
      10 months ago

      I’m guessing OP is American, in which case you are 100% correct. In Austria where many businesses only take cash, it’s fairly common to need exact change, or pay by bank transfer.