hi I run a small business completely on my own in a large city in the beauty service industry. I come to peoples homes and provide the service for them completely in home. After the service I give them my checkout platform on my phone which prompts a few gratuity options to add to their total. The majority of my clients always send me gratuity- even if it’s only $10. I also have a handful of clients who do not tip me, and purposely click no gratuity as the gratuity option. I provide a great service, and I don’t think this has anything to do with their experience with me because I love what I do & im very close with my clients. I’ve just been ignoring it for now and trying not to think too much into it but it’s starting to affect me. Is this something I need to address? Is it not that deep? It frustrates me because I’m assuming people tip after they get their nails done or their hair done in a salon, why do some people opt to not tip their service providers? If you’ve had any similar experiences I’d love to hear your thoughts.
As a business owner, I would not expect a tip. Employees are often tipped, but those are not allowed to be shared with owners/managers (at least in California). You are the owner, set your rates at the compensation level you expect so you don’t have to hope for a goodwill tip.