My small business has a mix of B2B and B2C clients. When a new client signs up we always ask them what their preferred payment method is. Most people reply with “credit card” or ‘bank transfer’. But on several occasions now clients have replied with “invoice”.
What on earth are they thinking? An invoice is a document detailing what they are being billed for. 100% of our clients get an invoice, but it is not a payment method.
Why do people think that an invoice is a payment method??
I’ve heard this from customers. when I tell them there is an additional $10 invoice fee they generally figure out how to pay it without an invoice