This is my 2nd employee. The first one I am going to have to fire.
It’s due to a lack of effort. Phones and music are allowed due to the job being monotonous. Every time I pass by their office they quickly get off the phone.
I can tell when someone is trying or not with this specific job. Also, I have asked and stated to ask me any questions if needed. Expectations are clear.
This is the 5th day they are working for me. Do I need documentation?
As a followup, I’m sure phone time is hurting their output, but is it possible you’re holding the new hire to the standard your longer employee is held to? Being able to meet the quota of a veteran employee after only 5 days on the job tells me either the quotas are set too low, or your expectations of your new hire may be too high.