The poor little old lady cried to me and there wasn’t really anything for me to do. I remember her coming in a little while back and she was helped by one of my employees.
She said she was fitted for a product, and when she went to pay the guy wend to the back and swapped it and she never checked it until just now and it what she has doesn’t work for her at all. She asked her husband if it was his but he said “no” and that she got them from my store. She says she ONLY buys from us and has been that way for years.
I wanted to help her but the thing is the product was a brand we’ve never carried. I know everyone makes mistakes but no way did my guy give her this item. She was quite upset and told me about some other troubles she’s had lately and insists that someone’s pulled one over on her. I said I was sorry but there’s no way it came from us and I couldn’t take them.
I really don’t think she was trying to scam us or anything. She was confused and frustrated, and understandably so. I felt bad for her.
I worked at a Walmart years ago and would get so annoyed when I would be putting up my department returns and find items with a competitor store price sticker on it (that business was literally at the opposite end of our parking lot). When I brought it to the store managers attention, he told me about how people spend something like 30% more than the amount they are given on store gift cards, so its whatever to them. I’m not suggesting you take back an item you can’t sell, but that stuck with me for 20yrs now lol