The poor little old lady cried to me and there wasn’t really anything for me to do. I remember her coming in a little while back and she was helped by one of my employees.
She said she was fitted for a product, and when she went to pay the guy wend to the back and swapped it and she never checked it until just now and it what she has doesn’t work for her at all. She asked her husband if it was his but he said “no” and that she got them from my store. She says she ONLY buys from us and has been that way for years.
I wanted to help her but the thing is the product was a brand we’ve never carried. I know everyone makes mistakes but no way did my guy give her this item. She was quite upset and told me about some other troubles she’s had lately and insists that someone’s pulled one over on her. I said I was sorry but there’s no way it came from us and I couldn’t take them.
I really don’t think she was trying to scam us or anything. She was confused and frustrated, and understandably so. I felt bad for her.
Age related mental decline affects everyone. This lady is at the, “it couldn’t possibly be my fault, I still have all my marbles” phase. Returning items is super common because there’s no way she could have made a mistake, it must be your mistake. Stand your ground, those tears are not your fault.
Its possible that family has already noticed it at home…and she has been told and corrected before. Sucks, but OP should stick to his guns.
More like probable. These things go on for years before a single event or crisis forces action by the family. The stereotypical getting lost while driving to a place they go to daily is usually it. I had a great aunt that put the entire ice cream container on the stove to cook it and started a fire. This was at Christmas dinner. I’m sure her kids had been patching holes in that shop for months but on that day it finally sank for all to see. She passed about a year later in full blown dementia.
My dad (whose family has a history of Alzheimer’s) is in that phase. Its basically comes down to just biting my tongue and letting it pass, or trying to correct it, it blowing up into a big fight, and me just having to remove myself and go home angry.
I’ve gotten to the point of just biting my tongue.
It affects everyone, but not everyone will have mental decline with aging.