Marty Cagan in his book “Inspired” defines a Customer Misbehavior as the act of using “[…] our products to solve problems other than what we planned for and officially support”
Do you encourage them or you get upset when your product starts to be used for unintended use cases? Is this an opportunity or something to fix?
Depends on the misuse honestly. When i was working for Gitlab we had a massive spike in fraudulent trials, people we’re spinning up bots, taking free trials and mining cryptocurrency with them. We got a ton of extra cloud fees on this it was wild.