I am a dentist. I felt strongly that half my staff was against me (4 of 7 employees). So I fired them. I inherited them when I bought my business a few years ago. I am very ethical but I do care about gross revenue (as any owner should). They never fully embraced caring about revenue production or understanding that bonus pay is tied to profitability. Nonetheless, I feel it is a failing on my part as a leader that they as a group were not on my team. What can I do as a small business owner to display better leadership and engender better office morale. I should mention that I pay above market wages, have better benefits than market competitors, work with my employees to satisfy the number of hours they need and I run a schedule that is very predictable 8-5 with a lunch and we do not deviate. Further, we take great care of our patients and the staff never has to worry about patient satisfaction or quality of care. Thank you for your input.
I can only advise that the type of office you describe wanting is the sort of dentistry that I avoid like the plague. If I’m receiving medical care and it feels like your caregiver’s primary motivation is figuring out how to squeeze more money out, it’s time to run away as fast as I can.
I have a cousin who runs a large and successful dentistry practice - he’s done quite well by bundling in more services he can do for clients (e.g. hiring an orthodontist). It still winds up with larger profits but comes from a place of “how can I do more to help patients”?