We’re looking to hire a day to day operator or CEO type. What would the correct title be? We have around 17 staff and enough profit to pay someone and work within the services industry.

People that have done this successfully;

Where should we start? What do you wish you knew? Are there any resources you can suggest? Books, YouTube video, podcasts etc? What functions do you still hold onto and what is your time commitment now?

  • AutomaticBuyer9872@alien.topB
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    10 months ago

    Depends on your earnings but I would be cautious naming someone a “CEO”. I’ve seen other small businesses give elevated titles earlier on, and have it come back to bite them when a true “CEO” is needed.

    You should establish a regular meeting cadence with your operator.

    You should also monitor important KPI’s to your business at a regular interval, which you are likely doing already. This is arguably more important now because you aren’t going to be there day to day.

    In terms of functions you still hold on to, think of ways that the operator could bankrupt the business. Then think of systems you could implement to prevent the risk from materializing. If you can’t think of a system, hold on to the task.

    I would suggest listening to some Acquiring Minds podcasts. Some episodes that come to mind include one where a highly paid tech executive bought a towing rescue business, hired an operator day one, and kept his job (with Matthew Saskin). Also one where an accounting firm owner bought a tree service business and hired someone to run it (with Landon Mance).