I can’t help myself to think that nowadays, products UX/UI level is so high, that even for B2B products, people have expectations.
I would certainly not use a product that looks and feels crappy even if it solves my needs.
I could possibly don’t see how it solves my needs if it does it in a crappy way too.
What are your thoughts?
You must not have a lot of experience in the real world. Go look at servicenow, a well established, decades old billion dollar saas and tell me that is a great ui/ux experience. It solves a problem so it negates the two things you think are absolutely required.