I’m not going to lie. I have a b&m retail/service store and I hate b&m for these sorts of reasons.

With that said, their target audience potentially is not you. It’s people who are available to visit them during the day. People that need their services and are willing to carve out time to visit them.

We used to be open on Saturdays to make people’s lives a bit easier. Frankly, I don’t miss it one bit. All it did was accommodate my worst customers. My good customers always picked up during the week during business hours. So we stopped and while I’m sure I could squeeze some money out of those days, it’s blood money.