Long story short,

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I fired an employee. Her friends posted about 10 false google reviews to my business’s site. Some have no text, some have false narratives (slightly convincing). Of note, I have over 200 reviews and the lowest are 4-star except these 10 1-star reviews. All within a week of firing the employee. I went through the Google Reviews appeal process and they state that the reviews don’t violate their terms of service. I have no more recourse with them.

I contacted a major “bad review removal” company and they wanted $1k PER review. Is that normal? Any other way to deal with this?

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Thanks!!

  • Quiet_Badger3509@alien.topBEnglish
    1·
    1 year ago
    1. Reply with respect to every bad review, lookup on some templates you’ll find on internet.
    2. Mask those negative reviews with more and more positive reviews.
    3. Hire a reputation management agency. I did. BEST ROI ever!

    Bad reviews are part of business, but when you handle them with kindness, new customers would find it as a good thing.