Long story short,
I fired an employee. Her friends posted about 10 false google reviews to my business’s site. Some have no text, some have false narratives (slightly convincing). Of note, I have over 200 reviews and the lowest are 4-star except these 10 1-star reviews. All within a week of firing the employee. I went through the Google Reviews appeal process and they state that the reviews don’t violate their terms of service. I have no more recourse with them.
I contacted a major “bad review removal” company and they wanted $1k PER review. Is that normal? Any other way to deal with this?
Thanks!!
I remember when online reviews became popular. It was shocking when businesses began counter reviewing these. Thus began the days of the customer NOT alwayd being right.