Hey startups community,

I find myself in a bit of a bind and could really use some advice. I recently closed a business deal, only to realize afterward that I severely underpriced my services—about 25% of the market rate. The price negotiation is already a done deal, and now I’m feeling pretty awful about it.

Has anyone been in a similar situation? How did you handle it without damaging the client relationship or your business’s reputation? I’m worried that this might have long-term consequences, and I’m not sure how to navigate the aftermath.

Should I approach my client and try to renegotiate the terms, even though we’ve already agreed on a price? Or is there a way to make up for this mistake without jeopardizing the entire deal? Any advice on damage control and salvaging the situation would be greatly appreciated.

I know I messed up, and it feels like a major setback. If you’ve been through something similar or have insights on how to bounce back from such a situation, please share your experiences. Thanks in advance for any guidance you can provide—I could really use some support right now.

  • SwoleBezos@alien.topBEnglish
    1·
    1 year ago

    I think it depends a lot on your business model. If you are still making a profit at this price it is very different than if you are charging less than your costs due to an error.

    Since you seemed happy with this price before learning what competitors charge, I’m assuming it is profitable for you. In that case, I would stick with it.

    In my work we’ve always had a focus on making the client happy and renegotiating at this stage I feel would leave a bad taste in their mouth. Since it is one client of many, since it is for a limited time period, and since (I’m assuming) you still make a profit, I would focus on the asset you are creating of a happy customer with future revenue potential.

    You may want to have a talk to them about what a great deal they are getting and you hope you can get a testimonial or something. And you also may need to start preparing them to expect a higher renewal rate.

    But as someone who has also been on the buying side, I would not be happy at all with someone coming back with a big price increase after that part has been settled.