So why this guy contact me about fixing something of his. I gave him a price of how much it was going to be. And then he wanted a breakdown parts versus labor. I don’t like doing that because I know the customer is going to nickel and dime me. Sure enough he goes online and says why are you charging me x amount for this part. It only cost $30 on Amazon.
I explain why my parts cost more etc. And I don’t hear from him again. He sends me a text today asking when is the earliest I can do the job. I don’t want to do the work, I know this guy is going to be a pain in the ass. What are business appropriate reasons/ excuses I can give as to why I don’t want the business.
Tell him you have taken in a lot of Business since you last spoke. Give him a wait time that is longer than you think he wants to wait and tell Him his item needs to Be in store, no virtual line. This often scares most people away I don’t want to work with, without telling them explicitly that they suck. Another option is that you will do the work sooner for an “expedited” cost, and make sure that cost makes it worth you working with them. I will tel folks if they want to skip the line they can pay 2x the estimated cost at normal rate.
I don’t do itemized receipts before work gets done, I can provide estimates, and I’m always happy to work with pets folks bring me, if they are the right parts. I work with guitars for example, if they bring me a part that now I have to do extra work to make usable, they will be charged for it. So I tell customers it behooves them to have me order parts so that I know they will work with as little effort as possible.
Hope this helps