So why this guy contact me about fixing something of his. I gave him a price of how much it was going to be. And then he wanted a breakdown parts versus labor. I don’t like doing that because I know the customer is going to nickel and dime me. Sure enough he goes online and says why are you charging me x amount for this part. It only cost $30 on Amazon.
I explain why my parts cost more etc. And I don’t hear from him again. He sends me a text today asking when is the earliest I can do the job. I don’t want to do the work, I know this guy is going to be a pain in the ass. What are business appropriate reasons/ excuses I can give as to why I don’t want the business.
I wonder what psychological thing is going on here. It’s almost like they respected you more by charging them up the ass.
That’s all we could figure. We talked about it a lot every time it came up. That or they had already been fired as customers by everyone else in town and realized they couldn’t afford to lose us.