So why this guy contact me about fixing something of his. I gave him a price of how much it was going to be. And then he wanted a breakdown parts versus labor. I don’t like doing that because I know the customer is going to nickel and dime me. Sure enough he goes online and says why are you charging me x amount for this part. It only cost $30 on Amazon.
I explain why my parts cost more etc. And I don’t hear from him again. He sends me a text today asking when is the earliest I can do the job. I don’t want to do the work, I know this guy is going to be a pain in the ass. What are business appropriate reasons/ excuses I can give as to why I don’t want the business.
Tell them directly. Don’t apologize or make excuses. And going forward, don’t break things down like this. If people don’t like the cost they can seek the service elsewhere.
“We are unable to provide this service and won’t be taking you as a client.” and then delete any further communication from them.
I like everything you said up until the delete any further communication. You should always keep communications. You never know what will happen, what will blow up in your face, and having a paper trail is always great.
Good point.