More than two weeks ago, my account on Fiverr got unfairly and unjustifiably banned. My services are about blockchain development (Decentralized Applications), in where Fiverr CS told me that the services I offered are prohibited since they’re “financial risks”. Ironically, there is a lot of similar and almost exact services being offer on Fiverr, AND there’s a whole category of “Blockchain & Cryptocurrency” on Fiverr for this type of gig.
Days of trying to explain everything to Fiverr CS and it was like talking to a brick wall. They were not helpful at all. Almost two years of being a seller without issues (I was even a level 2 seller), and they threw me away like nothing.
I was at the stage of acceptance and just let everything go - but wait, there’s more. There are still some funds that I could withdraw in my account. It is stated that banned accounts can withdraw their funds after 90 days. However, just awhile ago, I received an email that my previous orders (3 months ago) was being cancelled and refunded. This is more likely an order that is worth $700-$1000. I remember that I still have a $1500+ funds pending for withdrawal. How could that be fair?
Everything here does not make sense, they took away the portfolio I’ve been building up for 2 years. Scammers have been copying my work’s sample photos and videos and had been rampant on Fiverr and yet I, the original developer, was banned and is being robbed unfairly. Fiverr is straight up racing to the bottom. I absolutely do not recommend Fiverr if you intend to be a seller there for a long term.
What should I even do? There’s no way I can contact their CS anymore since I don’t even have an account.
How is this done? Can this be done even if I’m in a different country?
Yes, it depends on where the company is registered, most big companies are even registered in different states.
Check the terms of conditions which define the entity you signed the contract with and its definition.
Then find out what jurisdiction that is, and find out what municpality it is and what courts correspond to their registered address. Usually these companies are setup in California, in Silicon Valley or nearby. Sometimes they can be in Delaware if they are more shady.
Then check out the website for the court that is in charge of that district, check if they have any teleconferencing options and what its costs are.
Its worth it to send an invoice and intimidation through mail to their registered address, both to see if they pay before court, and to use as evidence in case they don’t pay.