Does anybody else get tilted when clients constantly want confirmation on the most basic and apparent matters?

For example, I have a product on Viator called “Private transfer from PUJ to Grand Sirenis.” I get questions like, “Do you go to Grand Sirenis?” or “Is the transportation private or shared?” while ignoring that both answers are answered in the name of the product.

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  • t-brave@alien.topBEnglish
    1·
    1 year ago

    Yeah, I mean, what I know is that people often do not read the information you put on your website. So, I get e-mails with questions about something that is explained on the website. Or sometimes they want to know if I carry something, but they did not use my search box to look for it first (kind of like when the kids can’t see the milk in the fridge.)

    I find I’m mostly annoyed with things like that when I’ve been working a lot of hours. I just re-frame it in my mind that it’s literally my job to help my customers purchase my things. :)