I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.

  • michiganwinter@alien.topBEnglish
    1·
    10 months ago

    Increase the cost of your labor and don’t markup parts.

    Explain not all parts are created equal. You need to pick parts you trust so you not back to do this over.

    I think enough people been burned by the lowest price on the Internet to know that’s true.

    There are two kinds of client that want this. The pain in the ass kind that you don’t wanna work for and the client that just wants to understand the math because they have to. The second one is a decent customer.