I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
Just say you get B2C pricing deals on parts and it won’t match retail prices anyway. That you give a complete turnaround service which involves using the parts that you get from authorized suppliers. Then give your breakdown with your prices. I understand that you can’t claim any of that if you just buy your parts retail and do markup.