I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
If a customer tries that on us, we will add in what the markup would have been on the parts. Otherwise, you’re doing the exact same job for less money. I’d rather lose the sale to a “brass tacks” customer that expects gold than get stuck with the headache.