I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.

  • TechinBellevue@alien.topBEnglish
    1·
    10 months ago

    Let them know that as a professional you put your reputation on the line with every job you do. You guarantee your work and have an established supplier that provides manufacturer-approved parts.

    You do not, under any circumstance, use replacement parts that you don’t purchase yourself as they may not fit correctly, may be of inferior quality, or otherwise impact the life and performance of your repairs.