I have an appliance repair business. I charge for labor and parts. I mark up my parts a flat percentage. How do I respond when a customer wants me to breakdown the cost of labor vs parts? Because I know what they are really trying to do is see if they can find the part cheaper on the internet.
I’d say, “you can find the part cheaper on the internet.”
Being very transparent goes a long way. If they don’t want your service then leave. You’ll get more customers.