Hey r/smallbusiness,
I run a watch business and find myself struggling to efficiently follow up with potential buyers scattered across various platforms such as phone, WhatsApp, email, Telegram, live chat, forums, eBay, etc. Managing follow-ups on so many different channels is proving to be quite challenging.
I want to create an efficient follow-up system. Preferable a system that is accessable via phone and PC, but PC is my main priority.
My question is: Is there a tool or platform that can help me centralize my communication from different channels for easier follow-ups? Or at least send me reminders so I can follow up myself. I feel like I’m missing out on deals by not following up and want to improve that.
Thank you in advance!
There are existing communication platforms out there that consolidate all your outreach and channels. I am most familiar and pleased with Twilio so I would recommend trying that one first?
If you would like something more custom, I know two software development shops that can consult and provide something more customized so you can save time and be more proactive with follow ups and responses to grow your business! The first one is more AI focused- www.scleanlabs.com
The second one is through a rockstar developer I know who is often referred to as the Business CTO on LinkedIN called Jeff Zigman. (https://www.linkedin.com/in/jeffzigman/).
Please let me know if you would like to connect with either of them to help you find a solution and I can facilitate an introduction.