How do you keep up? I own an accounting firm, have 3 employees and over 100 clients. I worked on a project management system for months that didn’t work how it was intended. So we are having one being built out. We are piecing things together for now. But I just can’t keep up!
When I first started my business over 10 years ago, I gave clients my cell number because it was just me. I have so many clients texting and calling me directly I can hardly get anything done. I can’t turn it off because of my kids school.
I have been delegating as much as I can. But even for me to review stuff. I am just behind. I wish I could work after hours so I could actually get stuff done.
Idk what I am needing, I guess more venting. But I’ll take any advice you’ve got!
Get new personal number, give to no-one, redirect any old numbers to your receptionist.
I run a marketing agency, I had the exact same problem you’re having, it’s genuinely it’s the only way. Good clients won’t care, mediocre clients will complain but get over it, bad clients will leave. It took me ages to get to the point I was willing to, but I built my agency up from being a freelancer, which means many of my oldest clients still felt like they could treat me like an employee, which I’m not.
Project management apps help, SOP’s help, but the only foolproof solution is a line in the sand. Alot of clients won’t respect your time if you give them an option, so don’t.