I started a baby clothes business two years ago. It took me a year to develop the clothes, send to production and receive the final product. I received the boxes a few weeks before I went on a 6-months-exchange program. It was a very busy time for me. But I counted the clothes and checked if everything was delivered correctly. I looked at the buttons of a couple pieces but not every single one of them (380 units). There were some issues like the manufacturer used the wrong size of wood buttons and a couple clothes had the wrong color thread. But we reached an agreement over this.
These past months, I’ve been focusing on the marketing aspect. Yesterday, I started taking pictures of the products to put on the website. As I opened the snap-buttons of 5 (out of 14 pieces), it came apart. So I started opening all the buttons of all the pieces. Now 50% of my product is damaged. I contacted the manufacturer and she is not in the private label business anymore. She said she delivered everything over a year ago, but that she will talk to some of her contacts and see what I can do.
I can’t sell the undamaged ones because I fear I might cause harm to someone if a button eventually comes apart. I don’t know what to do. I have no previous experience in this field. If anyone has any word of advice, I’d appreciate it!
Sorry this is the kind of thing that will sound harsh, but for only 380 units there seems some kind of disconnect between your manufacturing overseas rather than in a local factory where you can do quality control. As others have said, fix the issue and move on from it, even if it costs you some money. Consider it a part of a business education.