I started a baby clothes business two years ago. It took me a year to develop the clothes, send to production and receive the final product. I received the boxes a few weeks before I went on a 6-months-exchange program. It was a very busy time for me. But I counted the clothes and checked if everything was delivered correctly. I looked at the buttons of a couple pieces but not every single one of them (380 units). There were some issues like the manufacturer used the wrong size of wood buttons and a couple clothes had the wrong color thread. But we reached an agreement over this.

These past months, I’ve been focusing on the marketing aspect. Yesterday, I started taking pictures of the products to put on the website. As I opened the snap-buttons of 5 (out of 14 pieces), it came apart. So I started opening all the buttons of all the pieces. Now 50% of my product is damaged. I contacted the manufacturer and she is not in the private label business anymore. She said she delivered everything over a year ago, but that she will talk to some of her contacts and see what I can do.

I can’t sell the undamaged ones because I fear I might cause harm to someone if a button eventually comes apart. I don’t know what to do. I have no previous experience in this field. If anyone has any word of advice, I’d appreciate it!