Anyone get upset sometimes when clients request a discount? It usually doesn’t bother me but in my specific business (Airport shuttle in Punta Cana) it sometimes bothers me when I think about how clients spend thousands upon thousands of USD on hotel + flight and then want a 5 USD discount on their private airport pick up or prefer to go with someone else just because the service is 5 USD cheaper.
Not a big worry, just my rant for the day.
It used to annoy me. It used to upset me. Not anymore.
Now I either do give a discount and move on or simply say no. Sometimes I’ll also give an explanation and other times it’s just a polite yet firm ‘no’.
As with almost everything else, it’s discretion and situational.