I own a small business have a UPS mailbox where I receive some of my checks for clients that wont pay online. This year, 4 of my checks(totaling 12k) were cashed(I received the check images from the customer when I was following up for the payment) without endorsement in a JPM chase bank account. I do not have a JPC account. I have asked the clients to cancel the check and issue me a new payment. One client came back today that their bank said they cant do anything and that I have to solve this with JPC. JPC says they cant disclose their client account details.
I have since asked all clients to either pay online or send a check to my office address. When the first check hit, I thought it was a simple mistake by UPS but now it seems more malicious
What are my options? Do I call the cops and meet them at the UPS store? Am a bit lost here of what my options are
You don’t know where the checks are going missing from. It could be your mailbox, it could be the client’s mailbox, it could be in between, it could be they never sent it and they cashed it themselves.
The only one who can file a fraud claim with their bank about this is the client. Their money being stolen is their problem.
This is a delinquent aged receivable for you. You can press for payment, try to work with them, or write it off. I would not suggest the latter though, because they could still get their money back from the bank.
Pretty sure they ended up at the UPS location just not in our mailbox. 4 different clients. Same pattern. But i agree on the point that it should be the client who should cancel the check and pay me since the checks are not endorsed.
Does the client have some kind of tracking proof? If not, then from your side the check was never received. Ask for them to put on a stop payment and have a new check issued.